Resilience is, quite simply, the process and outcome of successfully adapting to challenges. Apply this to business, and in particular the realm of global supply chain and logistics, and in order to build resilience you’d be hard-pressed to find an argument against embracing automation as a way of achieving it. 

Consider resilience in automation, and what we’re looking at is the capability of automated systems to sustain effective operations. Choose, as an importer, exporter, or freight forwarder, to embrace automation through your processes and it will also unlock the door to swift recovery after disruptions, failures, or unforeseen circumstances. All without having a detrimental effect on your current team, but instead giving you the chance to put the skills of your team to use,  rather than resigning them to manual processes. 

Benefits of Resilient Automation

• Increased Reliability: Minimizes downtime and ensures continuous operation, critical to achieving frictionless global trading.
• Cost Efficiency: Reduces the need for manual intervention and maintenance, leading to lower operational costs.
• Enhanced Customer Satisfaction: Consistent and reliable service improves user experience and trust in the automated system.
• Competitive Advantage: Organizations with resilient systems can respond more effectively to market changes and unforeseen challenges, maintaining their operations and services without interruption.
• Workforce Retention and Upskilling: Using automation as a tool can help people get the most out of their workday, finish on time, enjoy less stress and more productivity.

Implementing Resilience in Automation

• Invest in Quality Infrastructure: Use reliable and well-tested hardware and software components.
• Develop Robust Processes: Create detailed plans for incident response, disaster recovery, and routine maintenance.
• Leverage Advanced Technologies: Use artificial intelligence and machine learning for predictive maintenance and anomaly detection.
• Regular Testing and Updates: Perform frequent testing and updates to address potential vulnerabilities and improve system robustness.
• Training and Awareness: Ensure that staff are trained to understand and manage resilient systems effectively.

Alongside mitigating and minimizing any margin for error, effective recovery is crucial for ensuring the reliability and robustness of automation systems even in challenging situations.

In a recent vlog as part of the executive interview series, and part of its AWS Innovate Day 2024 activity, FedScope put Joe Bleich, Senior Director, Federal Go-to-Market at Datadog, in the spotlight to discuss the role AI and automation play in strengthening the cyber resilience of government agencies. 

AI should be viewed as a tool that makes our lives easier. A digital consultant that takes mundane tasks off of our hands to allow businesses to concentrate on the tasks at hand that require human drive and skill. Furthermore, ensuring that staff are trained to understand and manage resilient AI systems effectively will only serve to fuel how progressive that AI can be -making your processes even more efficient and accurate. 

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Bleich goes on to highlight how short-term solutions that have been implemented in previous years have actually worked out to be more complicated and more expensive in the long run. However, he also emphasizes that advancements in new tools are turning the tide, and changing the pace at which those involved in global supply chain and logistics operate. 

Revolutionizing critical processes, automation is not only addressing the challenges our paper-bound industry has faced for decades, but it is doing so with incredible momentum and results while giving businesses the opportunity to fulfill the full potential of their team. 

Freed up from the time-consuming task of data entry, be that for customs declarations or other repetitive paperwork, automation can support you in championing your team’s development, not replacing them. 

Far from being the answer to industry prayers, AI should be viewed as a tool that makes our lives easier. A digital consultant that takes mundane tasks off of our hands to allow businesses to concentrate on the tasks at hand that require human drive and skill. Furthermore, ensuring that staff are trained to understand and manage resilient AI systems effectively will only serve to fuel how progressive that AI can be -making your processes even more efficient and accurate. 

At the most basic level, looking at the quality of life your team benefits from, using automation as a tool can help people get the most out of their workday, finish on time, enjoy less stress, and be more productive.

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